Listed below are all of the common questions we've received in the past. We'll be adding to this all the time so please look here before you contact us!

 

When will I get my Mau5head?

Usually you'll recieve you're mau5head within a week, if you are outside of the UK it will take slightly longer. We will contact you within 24 hours of your order to let you know when roughly we hope to have it shipped.

Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.

You can choose to refund your order up to 48 hours after placing it.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

What about LED Wire and RGB lights?

We do not offer any fancy lighting or cooling systems, speakers etc. because we focus on price and building the best value mau5head. We boast a structure built to withstand the club environment for both DJ's and fans. This is a one-off purchase and should last a lifetime!

Light strips can be added easily by yourself if you can source the right stuff.

What if I want a different colour to those on the store?

If you have a custom request please contact us, we'll give you a quote and can send an invoice to you.

In terms of what we are capable of, tissu - our fabric supplier - has literally every colour under the sun. We can also paint the eyes and mouth any colour and put on crosses free of charge. Don't hesitate to contact us about even more diverse ideas involving the actual structure of the mau5head.

Will The mau5head fit my head?

Yes. Our mau5heads have a full workers helmet firmly fixed to the top of the mau5head which has a fully adjustable harness inside. This will certainly fit any head size.

What happens after I buy?

After your payment has been made, you will be placed in the queue for a mau5head. You will receive an email from us within 12 hours with information on how long you should expect to wait. This will online casino usually be 1-2 weeks maximum. If you want to know a more sepcific waiting time before ordering, feel free to contact us before placing your order.

How do I buy?

All orders (except custom ones) can now be placed on our store, with full Charityclear Integration to allow the acceptance of all major credit cards. Simply click on the mau5head you want and on that page, there are 5 buttons with a shipping cost on each. Select whichever location you want the mau5head shipped to and fill in your details - The order is processed immediately and confirmation will follow.

You can choose to refund your order up to 24 hours after placing it.

Will you sell me the individual materials to build the mau5head?

Currently we do not officially sell any our parts on our store but if you send us a request for certain parts such as the globe, LED lights or mouth then we will quote you for these parts. Replacement parts for a mau5head you have previously bought will be available such as ears. If you are interested in buying anything separately don't hesitate to contact us.

What is the sphere used to make the mau5head?

This is easily the most tricky material to source if making your own Mau5head. We use the best possible product to base the mau5head on because a solid structure needs a solid base. We are supplied 14" polycarbonate Lighting globes in bulk from China, and they are not something you could order one or two of! We do offer to sell the globe alone for £60.

We can garantee these are the best possible globes to use to build a mau5head - other producers use acrylic globes from lighting supplies, which are only half as thick and not as rigid. Other options are hamster balls and paper mache, which isn't recommended but if you're on a budget, its worth a try!

What are the payment methods?

Our main method of payment is through our fully integrated and secured merchant provider, CharityClear. Through CharityClear we can accept all major credit cards instantly. We can also accept PayPal and payment through eBay.

We also accept the more physical methods of Western Union, bank transfer and cash in the post. 

 

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